Consumer FAQ | Greenlist

Customer FAQs


Q: How long does it take for my Greenlist item to arrive?

Most retailers have a 30 day or less window to make a return, however most consumers make the decision to return within the first two weeks of receipt.  Once they decide to return, the Greenlist return process can be initiated instantly and on its way to you! 


Q: Am I buying from Greenlist or from the retailer?

You are still purchasing from the retailer.  The only difference is where your product is coming from (and of course the positive impact you’re having on the environment!)  Your credit card statement will be charged by the retailer, not by Greenlist.


Q: I live outside the US.  Can I still sign up for Greenlist?

Right now the service is available just for US customers, but stay tuned!  We have big plans for making fashion more sustainable for people everywhere. 


Q: Is there any kind of incentive or discount for Greenlisting?

Yes!  While we’re developing our loyalty program, check with our network of retailers to see what they offer.  Each retailer offers a unique incentive, like a promotion or priority access to new products, that’s both sustainable to the environment and their business. 


Q: Can I make edits to what’s on my Greenlist?

Absolutely.  We know that things (and tastes) change, and you may decide that you no longer want something.  You can remove an item from your Greenlist or even change the size or color selection at any time by logging into your Greenlist account page.


Q: Do you use “green” practices for shipping Greenlist items to me?

Great question!  Yes, when items are being shipped to you, we use carbon neutral shipping services so that we’re even further minimizing our impact on the planet.


Q: What if my Greenlist item arrives damaged?

Just let us know, and we’ll refund your purchase. We’ll also provide instructions on what to do with the damaged item. Depending on the specific issue, this may be through our network of recyclers, or through donation.


Q: What if the shipper sends the wrong item, or the item is missing from the shipment?

Just let us know, and we’ll refund your purchase. Depending on the specific situation, we may use Greenlist to find a new buyer, and ask you to ship it to them. Failing that, we’ll provide instructions on how to find a new home for the item in the most planet-friendly manner, such as through our network of recyclers or through donation.


Q: What if my Greenlist item doesn’t fit, or I want to return it for another reason?

Let us know there’s a problem, and we’ll use Greenlist to find a new buyer, and ask you to ship it to them. Once the new customer confirms receipt of the item, we’ll refund your purchase.

Clothes are not going to change the world, the women who wear them will
-Anne Klein, American Fashion Designer